shared page The computer is not sync to our AD. Go to RMS and to the computers terminal. (this should fix the issue) #cmd gpupdate /force. OR Sign out and sign in user again OR Restart Computer OR Run the command in powershell. #PS gpupdate /force. If the powershell command above gives you error. Check if the AD are in sync. Repadmin /replsummary If there is an issue. Escalate the issue to your supervisor.   test